If you purchased your items online, by phone or by mail and your merchandise qualifies for a return or exchange, the following applies to you. Almost all items that have been worn outside (especially shoes) will show signs of wear and will no longer be in original, brand-new condition, thus it is important to try everything on indoors or we cannot accept or process your return. ANY ITEM THAT SHOWS ANY KIND OF WEAR OR GRASS/DIRT STAIN OR SMELL WILL NOT BE ACCEPTED FOR RETURN AND WILL BE SENT BACK TO YOU AT YOUR EXPENSE. NO EXCEPTIONS. If we sent you the wrong item in error, we will, of course, pay the shipping costs. We ship all exchange orders back to you for FREE (Priority Mail or UPS Ground service) in appreciation of your business with us.
Does my merchandise qualify for a refund? If all applicable conditions are met, within 30 days of purchase we can refund the full amount in the same form of payment originally used for purchase.
How to proceed with the return? For registered Customers with an account at marcapersonal.com If you are a registered customer and have created an account in marcapersonal.com you can either request an authorization online or use the form below required for guest customers.
An authorization can be requested online by logging in to your account and going to "view previous orders" and then by entering to the order that you want to return an item from and at the bottom at the order details page click the link "How to Return a Product: If you need to return all or part of this order request a Return Merchandise Authorization (RMA)" select the product that you want to return, explain the reason and submit the request. We will review it and, if approved, we will issue the authorization number that you should use to reference your return.
For “Guest” customers that do not have an account at marcapersonal.com Please complete the returns and exchange form HERE or the one in pdf format below and include it with your shipment.
Returns & Exchanges Shipping Address To expedite the process, please either use the RAN number or the return form and ship your return package either UPS or insured U.S. Mail (remember to keep your receipt and tracking number) to:
Marca Personal, Inc. Best Buy Soccer
ATTN: Returns & Exchanges
1723 Webb Drive
Norcross Ga 30093
Please note that for international returns duties and charges may arise from the return back and forth, we suggest you specify in your shipment that it is a return for an exchange and see if that helps. We do not guarantee that doing that would avoid any duties or taxes since customs laws and regulations vary from country to country.
Please understand that we cannot accept COD's or packages marked "Bill Recipient" and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. All refunds will be for merchandise only; we cannot refund shipping costs unless the item was sent in error. Returns are processed within 5 business days after we receive merchandise.
Allow approximately 1-3 weeks after your return arrives back at our location to receive your replacement item or refund (less shipping costs). We do not usually charge to ship domestic exchange items back to you via standard ground shipping. It is the customer’s responsibility to make sure that Marca Personal has all necessary product contents and information to process the return/exchange.
We are not responsible for returned merchandise that is lost in shipping.
Returning Defective Items
Every item that we sell meets our highest standards for quality and performance. Many of the items we sell require special care because of the materials they are made of (leather, latex foam, ortho glass, performance fabrics, etc). It is our experience that through proper care and normal use almost all defects for apparel and footwear will be evident in the first 30 days after purchase.
For this reason you may return any defective item for 30 days after the date of purchase for an exchange or full refund. If the manufacturer has an extended guarantee on a product it will be honored. Natural wear and tear on an item is not considered a defect. We also recognize that in extreme circumstances, an item you have owned for more than 30 days, even one that does not show excessive wear or maintenance neglect, may truly be defective. Our goal is to honestly evaluate every return and make a reasonable decision on every claim.
Returning products with MATERIAL or WORKMANSHIP flaws after 30 days. Thank you.