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Privacy policy

Last updated: January 14, 2025

This Privacy Policy describes how Best Buy Soccer, a brand operated by Marca Personal, Inc. (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.bestbuysoccer.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any changes will be posted on this page with the "Last Updated" date adjusted accordingly.

2. Who We Are

Best Buy Soccer is owned and operated by Marca Personal, Inc. This Privacy Policy applies to both:
✔ www.bestbuysoccer.com (Best Buy Soccer) – Our e-commerce platform for soccer gear and uniforms.
✔ www.marcapersonal.com (Marca Personal, Inc.) – Our parent company and corporate site.

All personal data collected on these websites is managed by Marca Personal, Inc.

3. Information We Collect

The types of personal information we obtain depend on how you interact with our Site and Services. This includes:

3.1 Information You Provide Directly

  • Contact Details: Name, email, phone number, and mailing address.
  • Order & Payment Information: Billing/shipping details and transaction history.
  • Account Information: Login credentials, loyalty points, and stored preferences.
  • Customer Support Data: Any information shared via inquiries or messages.

3.2 Information We Collect Automatically

  • Device & Browsing Data: IP address, browser type, OS, and device info.
  • Usage Data: Pages visited, time on site, shopping behaviors, and analytics.
  • Cookies & Tracking Technologies: See Section 7 for details.

3.3 Information from Third Parties

We may receive additional data from:

  • Shopify (our e-commerce platform)
  • Payment Processors (for transaction verification)
  • Advertising & Analytics Providers

4. How We Use Your Information

We process personal information to:
✔ Provide Services: Process orders, shipping, payments, and returns.
✔ Customer Support: Respond to inquiries, manage accounts, and improve service.
✔ Marketing (Opt-In Required): Send promotions, discounts, or special offers.
✔ Fraud Prevention & Security: Detect and mitigate fraud or abuse.

5. SMS Communications & Customer Messaging

5.1 How We Use SMS

By providing your phone number and initiating communication with us, you consent to receive transactional and service-related SMS messages, including:
✔ Order Confirmations & Tracking Updates
✔ Product Availability & Inquiries
✔ Customer Service Responses & Follow-Ups

We do NOT send promotional SMS messages through these numbers. Marketing messages require explicit opt-in via a dedicated sign-up form or at checkout and are sent through subscription-based services (e.g., Klaviyo).

5.2 Opt-In Process

Customers opt into SMS communications when they:
✔ Message us first via website contact forms, order confirmation emails, or in-store signage.
✔ Provide their phone number when making an inquiry or purchase and expect a response.

5.3 SMS Opt-Out & Message Frequency

✔ Message Frequency: Varies based on customer inquiries.
✔ Message & Data Rates: Standard carrier charges may apply.
✔ Opt-Out Instructions: Reply STOP at any time to unsubscribe. You will receive a one-time confirmation, and no further messages will be sent unless you initiate contact again.
✔ Help Requests: Reply HELP or email support@bestbuysoccer.com for assistance.

6. How We Share & Protect Your Data

We do not sell, trade, or share personal data with third parties for marketing purposes. However, we may share information with:

✔ Service Providers – Payment processors, fulfillment partners, and analytics services.
✔ Legal Authorities – If required by law or to prevent fraud.
✔ Business Transactions – In case of a merger, acquisition, or sale.

We will never disclose any personal information, such as phone number and SMS consent, to any third parties for marketing purposes.

6.1 Data Security

We implement encryption, firewalls, and access controls to protect your information. However, no transmission is 100% secure, and you should take precautions when sharing personal details online.

 

7. Cookies & Tracking Technologies

We use cookies and tracking technologies to:
✔ Enhance user experience (e.g., remember login credentials).
✔ Provide analytics on website traffic.
✔ Enable targeted advertising.

Your Choices:
✔ You can disable cookies via browser settings.
✔ Learn more at Shopify's Cookie Policy.

8. Your Privacy Rights

Depending on your location, you may have the right to:
✔ Access & Correct Data – Request details or updates to your personal information.
✔ Delete Data – Request deletion of your information (subject to legal exceptions).
✔ Opt-Out of Sale or Sharing – Request that we do not share your information for advertising.
✔ Manage Communication Preferences – Unsubscribe from promotional emails/SMS.

To exercise these rights, email support@bestbuysoccer.com.

9. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect data from minors. If a parent/guardian believes their child has provided personal data, they can contact us for removal.

10. Third-Party Links & External Sites

Our Site may link to third-party websites (e.g., social media, payment gateways). We are not responsible for their privacy practices and recommend reviewing their policies separately.

11. International Data Transfers

We may transfer and store personal data outside your country (e.g., in the U.S.), in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect new legal requirements or business practices. The latest version will always be posted here.

13. Contact Us

If you have any questions about this Privacy Policy or your rights, contact us:

📧 Email: support@bestbuysoccer.com
📍 Address: 1723 Webb Drive, Norcross, GA, 30093, US
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